Process

One enquiry. The right partner. HMRC done properly.

Three steps. No phone tag. No back-and-forth emails before you know what your customs bill looks like.

The three-step flow

01

You submit the enquiry

A conditional intake form, around five to ten minutes. Questions adapt to your import type — commercial, personal, or vehicle. No freight jargon, no irrelevant fields. We capture commodity, value, origin, timeline, and any regulatory profile.

02

We match the right partner

We screen against our vetted UK customs clearance partner network on commodity expertise, current HMRC authorisations, insurance, and track record. You receive an indicative quote from the matched partner, usually within two business days.

03

Your partner handles HMRC

They file the customs declaration through CDS, calculate duty and VAT, and clear your goods. You pay them directly. Portix Global never holds funds. We stay in the loop, and step in if anything goes wrong.

Who does what

The split between us, your partner, and you.

Portix Global does

  • Takes your enquiry and classifies the import
  • Matches you with the right approved partner
  • Coordinates communication if anything stalls
  • Never holds your funds

Your partner does

  • Files the HMRC customs declaration via CDS
  • Classifies goods, calculates duty and VAT
  • Manages HMRC queries on your behalf
  • Invoices you directly for their service
Costs

What you actually pay.

Portix referral fee
Paid by the partner, not by you. We do not mark up your customs bill.
Partner service fee
Set by the matched partner. Quoted to you up front before any work begins.
HMRC duty
Calculated against the UK Global Tariff at point of declaration. Paid to HMRC, not to anyone else.
Import VAT
20% standard rate against duty-inclusive value. Postponed VAT accounting possible if you are VAT registered.
Inspection or storage
Government and port charges where they arise. Paid directly to the relevant authority or port.
Begin

Ready to send us your shipment?

Pick the path that fits your shipment. The enquiry pre-fills with the right questions for your import type, so we can match you to the partner who handles it routinely.

01 / Commercial

Goods for resale or business use. HMRC entry, tariff classification, import VAT.

Begin enquiry →02 / Personal

Household belongings shipped to a UK address. TOR relief assessed before partner match.

Begin enquiry →03 / Vehicle

Cars and motorcycles. NOVA filed inside the HMRC 14-day window.

Begin enquiry →

Not sure which path fits? Email support@portixglobal.com and we will help you classify before the partner match. No payment ever held by Portix.