Privacy Policy

Portix Global Ltd is the data controller for personal data collected through portixglobal.com. Company number: [INSERT]. Registered office: [INSERT ADDRESS]. Contact: privacy@portixglobal.com.

• Identity data: full name, date of birth, nationality, passport or ID details
• Contact data: email address, phone number, postal address
• Business data: company name, registration number, VAT number, EORI number
• Shipment data: goods descriptions, values, origin countries, shipping details
• Document data: uploaded copies of ID, proof of address, invoices, and other customs documents
• Technical data: IP address, browser type, device information, cookies
• Communications data: emails and messages sent to or from Portix Global

• To process your customs clearance enquiry and match you with an appropriate Partner
• To provide you with quotes and service information
• To comply with our legal obligations under UK customs and trade regulations
• To communicate with you about your enquiry and our services
• To improve our platform and services

• Contract: processing necessary to provide the services you have requested
• Legal obligation: processing required to comply with applicable law
• Consent: where you have specifically consented (e.g. marketing communications)
• Legitimate interests: improving our platform and preventing fraud

We share your personal data with:

• Approved customs clearance Partners to fulfil your customs clearance enquiry. Partners are required to handle your data under a Data Processing Agreement in compliance with UK GDPR.
• HMRC and customs authorities where required by law
• IT service providers who host and maintain our platform, under strict data processing agreements

We do not sell your personal data to third parties.

If any Partner or service provider processes data outside the UK or EEA, we will ensure appropriate safeguards are in place in compliance with UK GDPR Chapter V requirements.

• Customs-related records: retained for 4 years minimum to meet HMRC requirements
• Identity documents: retained for the duration of service plus 2 years
• Marketing data: retained until you withdraw consent
• Technical and analytics data: retained for 13 months

Under UK GDPR you have the right to:

• Access your personal data
• Correct inaccurate data
• Request erasure of your data (subject to legal retention requirements)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time (where consent is the lawful basis)

To exercise any of these rights, contact privacy@portixglobal.com.

You have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data correctly.

We may update this Privacy Policy from time to time. The current version will always be available at portixglobal.com/privacy.